As per your query, Illustrator is freezing while opening the file and all your files are saved in i-cloud. I am sorry about the delay due to the weekend. I really hope you can help me, I’m getting no work done and I have a backlog to get through. All my work (illustrator files) is saved in iCloud.I don’t have anything from Esko installed, I don’t know anything about it.I’ve uninstalled illustrator and reinstalled it and rebooted my laptop in between (deleting preferences), this didn’t work so I uninstalled all Adobe CC apps, used the Creative Cloud Cleaner Tool, rebooted and reinstalled CC Manager and Illustrator - problem is still there.I've uninstalled and reinstalled illustrator (deleting preferences) and rebooted my machine a few dozen times. I have a Mac Book Pro with the latest OS - Mojave 10.14.4. I've also tried to save a blank file and it freezes and crashes then too. Illustrator freezes and crashes when I try to open any file. I am having the same problem and all my work has come to a holt. You can also contact Adobe directly through Contact Customer Care. Then launch Illustrator and see if the problem persists. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then reinstall the program through the Desktop app. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems. In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. If trashing preferences does not work then you can try uninstalling and reinstalling Illustrator in the following manner: The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them-that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “” and delete both that folder and that file. “Library” will now appear within the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house-it may have the user’s name rather than “Home”) and click on the Home folder. The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. I can't uninstall these other applications and can't uninstall the Creative Cloud.The first thing to try is to trash your Illustrator preferences to make sure that the program is back to its factory defaults. You still have Creative Cloud Applications installed on your computer that require it."Ĭatch 22. "Couldn't uninstall Creative Cloud for desktop. However when I try to use the Creative Cloud Uninstaller, it comes up with this message : These are the programs stuck on my computer - which I cannot uninstall:Īdobe Extension Manager - Extension Manager CS6 InDesign and Illustrator both failed to open and continued to come up with "Error 5" message which I was asked to report in the support, but nothing has been done about it. So now I have lost the perfectly good Photoshop CS6, which was the only program that was working fine. I am still trying to uninstall CS6, but something is happening and freezing and blocking the uninstall part way through, and it will just sit like that for literally hours on my screen going nowhere. Downloading that has achieved precisely nothing and in fact seems to have made matters worse. Yesterday one of your chat support staff members (Shilpa - J: 24:15am EST) insisted I download 'Adobe Application Manager' and with it came Adobe Creative Cloud, which I had not seen on my computer before.
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